Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work in Silver Spring, we mean it in writing. Our 90-Day Done Right Promise isn’t a handshake or a hope - it’s a guarantee that if something isn’t right, we come back and make it right. No arguing, no paperwork chase, no “we’ll get to it next week.” Russell Haines has run Hearthstone Chimney Co. this way since 1984, and after 42 years serving Montgomery County, we’ve learned that a company that plans to be here in thirty more years acts accordingly. Done right - and we stand behind it.

Call (301) 479-9806

What’s Covered

• Workmanship on every chimney sweep, repair, and rebuild. Our technicians are trained on professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we install them to manufacturer specification. If our work doesn’t hold up, we fix it.
• Parts and materials we supply and install. We don’t use builder-grade substitutes. The brands we work with are industry-trusted for a reason, and we stand behind the components we put in your Silver Spring home.
• Job-site cleanup. Chimney work is messy by nature, but your living room doesn’t need to be. We leave the work area as we found it, and if we don’t, that’s on us to correct.
• On-time arrival. We’ll be there when we say. If our schedule shifts, you’ll know before you’re waiting at the window.
• Honest, upfront pricing. The number on the estimate is the number on the invoice. A square deal: no surprises on the bill.

Our Satisfaction Promise

If you’re not satisfied with our work, we want to know. Call us at (301) 479-9806 - a live person answers 24 hours a day, 7 days a week - and tell us what went wrong. We’ll schedule a return visit, review the issue with our Level-2 camera inspection if needed, and fix what didn’t meet the standard. No re-explanation required, no “let us check if that’s covered.” The 90-Day Done Right Promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines put this in place because a guarantee only counts when it’s tested. We’ve been tested for over four decades in Silver Spring, and we still answer our own phones.

Licensed & Insured Backing

Any chimney company can print a guarantee. The real protection sits behind it: proper licensing and insurance that covers your property, our technicians, and the work itself. We’re licensed and insured, which means if something goes wrong that our own promise doesn’t cover, there’s a financial backstop that protects you. After 42 years in Montgomery County, we’ve seen what happens when homeowners hire unlicensed operators for chimney work - especially on steep roofs, with gas lines, or inside a flue where one mistake can vent carbon monoxide into a bedroom. Our insurance and bonding aren’t marketing points. They’re the floor that keeps a bad day from becoming a disaster. Russell Haines has maintained this coverage without lapse since 1984, because a craftsman who plans to stay in Silver Spring doesn’t cut corners on the basics.

How Our Guarantee Works in Practice

Here’s what the 90-Day Done Right Promise looks like for a real Silver Spring homeowner. You call (301) 479-9806, a live person picks up, and we book your chimney sweep, inspection, or repair. Our background-checked, uniformed technician arrives when scheduled, runs a Level-2 camera inspection with photos you can see, and gives you a plain-English verdict. We document the findings like an engineer and explain them like a craftsman. If you move forward with work, you get no-hassle upfront pricing - the number on the estimate is the number on the invoice. Most jobs finish in a single visit.

If something isn’t right within 90 days, you call the same number. We don’t ask you to fill out a claim form or wait for a regional manager. We come back. In writing, no arguing. That’s the Keystone Standard, and it’s how we’ve operated since before most chimney companies in this market existed.

What “Standing Behind It” Means in Silver Spring

Silver Spring chimneys face specific stresses that make a real guarantee matter. Our clay-heavy soils shift and settle, which can crack chimney crowns and open gaps in flashing that let water into the flue. The freeze-thaw cycles through Montgomery County winters expand those cracks every season. We’ve swept chimneys in Woodmoor, Four Corners, and South Four Corners long enough to know which houses were built with zero-clearance fireplaces that need particular attention, and which older homes near downtown still have unlined masonry flues that don’t meet current code.

This local knowledge is part of what we guarantee too. A technician who doesn’t understand Silver Spring’s housing stock - the 1920s colonials, the mid-century ranches, the newer infill construction - can miss problems that a camera inspection should catch. Our Level-2 inspections end with photos you can see and a plain-English verdict, because we want you to understand your own chimney, not just take our word for it.

Our Permanent Standing Offers

We back our guarantee with specific offers that don’t disappear after a marketing cycle:

• $50 off any repair over $250
• Free second opinion on any written estimate
• $89 seasonal tune-up
• Permanent 5% senior and veteran discount

These aren’t introductory rates or bait-and-switch numbers. They’re standing terms because we want long-term relationships with Silver Spring homeowners, not one-time transactions.

Why We Don’t Promise What We Can’t Control

We don’t guarantee manufacturer warranties for parts we didn’t supply, and we don’t promise same-day dispatch because chimney work shouldn’t be rushed. What we do promise is this: when Hearthstone Chimney Co. works on your chimney, we do it right, we explain what we found, we show you the photos, and if it’s not right, we make it right. In writing, no arguing. After 42 years, that’s not a slogan. It’s the only way Russell Haines knows to run a business that plans to be here for thirty more.

Call (301) 479-9806 anytime - day, night, weekend. A live person answers.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Silver Spring since 1984.